Delivery & Returns

Last Updated: 1st February 2025

1. Delivery Information

We aim to process and ship your order as quickly as possible. Below are our delivery details:

1.1 Processing Time

Orders are processed within 3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

1.2 Shipping Options & Costs

We offer the following delivery options:

Royal Mail Tracked 48: £3.39 (Estimated delivery time: 2-3 working days)

1.3 Order Tracking

Once your order is shipped, you will receive an email with tracking details (if applicable). If you do not receive your tracking information, please contact us at contact@crystalsland.co.uk.

1.4 Lost or Delayed Packages

If your order has not arrived within the estimated time frame, please contact us at contact@crystalsland.co.uk. We will do our best to assist you, but we are not responsible for delays caused by the courier.

2. Returns & Refunds

We want you to love your purchase! If you are not satisfied, you may return your item under the following conditions:

2.1 Return Eligibility

To qualify for a return:

You must request a return within 14 days of receiving your order.
The item must be in its original condition, unused and in its original packaging.
Items that are damaged, used or missing parts may not be eligible for a refund.

2.2 Non-Returnable Items

The following items are not eligible for return:

Sale or clearance items
Personalized or custom-made items
Items damaged due to customer misuse

2.3 How to Request a Return

To request a return, please email us at contact@crystalsland.co.uk with the following details:

Your name
Order number
Reason for return
Photos (if applicable)

2.4 Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service, as we cannot be responsible for lost returns.

2.5 Refunds

Once we receive your returned item, we will inspect it and process your refund within 7 business days. Refunds will be issued to your original payment method.

2.6 Exchanges

We do not currently offer exchanges. If you would like a different item, please return your order and place a new order separately.

3. Contact Us

If you have any questions about our Delivery & Returns policy, please contact us:

Crystals Land
Email: contact@crystalsland.co.uk
Address: Leicester, United Kingdom