Privacy Policy

Last Updated: 1st February 2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website crystalsland.co.uk and purchase our crystal products.

1. Information We Collect

When you visit our website and use our services, we may collect the following types of information:

1.1 Personal Information

We collect personal data that you voluntarily provide, including but not limited to:

Full name
Email address
Billing and shipping address
Phone number
Payment details (processed securely via third-party payment gateways such as Stripe, PayPal, or Square)

1.2 Non-Personal Information

We also collect data automatically when you use our website, including:

IP address
Browser type and device information
Website usage data (via cookies, Google Analytics, or similar tools)

2. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfill your orders
To provide customer support and respond to inquiries
To send transactional emails (order confirmations, shipping updates, etc.)
To send marketing emails (only if you opt-in)
To improve our website and user experience
To comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with the following third parties:

Payment Processors: Stripe for secure transactions.
Shipping Providers: To deliver your order to your address.
Legal Authorities: If required by law for fraud prevention or legal investigations.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience and track website performance. Cookies are small files stored on your device. You can manage or disable cookies through your browser settings.

5. Your Rights (GDPR Compliance)

If you are in the UK or the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections to any incorrect or incomplete data.
Right to Erasure: You can request the deletion of your personal data under certain conditions.
Right to Object: You can object to data processing for direct marketing purposes.
Right to Data Portability: You can request that we transfer your data to another service provider.

To exercise these rights, please contact us at contact@crystalsland.co.uk.

6. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transaction is 100% secure, so we encourage you to take precautions when sharing personal information online.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors, social media). We are not responsible for their privacy practices. Please review their policies before providing any personal data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Crystals Land
Email: contact@crystalsland.co.uk
Address: Leicester, United Kingdom