Terms and Conditions

Last Updated: 1st February 2025

Welcome to Crystals Land. By using our website crystalsland.co.uk and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully.

1. General Information

This website is operated by Crystals Land, registered in the United Kingdom. Throughout the site, the terms “we,” “us,” and “our” refer to Crystals Land.

2. Eligibility

To use our website and make purchases, you must:

Be at least 18 years old or have parental/guardian consent.
Provide accurate billing and shipping information.
Agree to comply with these Terms and Conditions.

3. Products & Descriptions

We strive to ensure that product descriptions, images, and prices are accurate. However:

Crystals are natural products, and variations in color, size and shape may occur.
We do not guarantee the metaphysical properties of crystals.
Prices and availability are subject to change without notice.

4. Ordering & Payment

By placing an order, you agree to:

Provide accurate payment details.
Authorise us or our payment providers (Stripe) to charge your payment method.
Ensure your billing and shipping details are correct.

Orders are only confirmed once payment has been received.

5. Shipping & Delivery

We aim to dispatch orders within 3 working days. However:

Delivery times may vary based on location and courier services.
We are not responsible for delays caused by postal services or customs.
Customers are responsible for any customs duties or import taxes.

6. Returns & Refunds

We want you to be happy with your purchase. If you are not satisfied:

You can request a return within **14 days** of receiving your order.
Items must be returned in their original condition.
Refunds are issued once we receive the returned product.
We do not cover return shipping costs unless the item is faulty.

To initiate a return, contact us at contact@crystalsland.co.uk.

7. Intellectual Property

All content on our website, including images, text, and logos, is owned by Crystals Land. You may not use, reproduce, or distribute our content without permission.

8. Liability & Disclaimers

We provide our website and products “as is” without any guarantees.
We are not responsible for indirect damages, such as lost profits or business disruptions.
While we ensure secure transactions, we are not liable for third-party payment provider issues.

9. Governing Law

These Terms and Conditions are governed by UK law. Any disputes shall be resolved in UK courts.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Crystals Land
Email: contact@crystalsland.co.uk
Address: Leicester, United Kingdom